All new clients must arrive 10 to 15 minutes prior to their first appointment to fill out paperwork. Please be advised that if you do not arrive early that paperwork and consultation may cut into your session. New paperwork is required by the state board of massage every new year.
As a client of Fire & Ice Therapeutic Massage, I acknowledge that I will adhere to the cancellation policy.
In the event that I cancel an appointment, I will give a 24 hour notice. In the event that I cancel within 24 hours and I call to change or reschedule the appointment, I understand Fire & Ice Therapeutic Massage reserves the right to charge me 50% of my appointment cost to reimburse the therapist I am scheduled with for their time.
In the event I do not call or show, I understand I will be responsible for the entire amount of the appointment cost and that the therapist and establishment reserve the right to refuse to see me again in the event that I, as a client, violate the cancellation policy unless otherwise agreed upon with in conjunction with the therapist.
In the event that you miss an appointment, you will be billed for the services booked.